Knowledge Base Articles

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2946 articles

kba-03715

PTP TP - 1001 rejection

This message usually appears if there was some kind of system outage or glitch when collecting responses or, if it…

timesheets-starting-on-the-wrong-day

Timesheet's starting on the wrong day

To change this you will need to create a timesheet to cover the day you have and end it on…

customers-are-receiving-e-mails-as-winmail-dat-files

Customers are receiving E-Mails as 'Winmail.dat' files

The Reason for this is due to the nature of how IRIS sends emails as plain text, and recipients who…

posting-cannot-be-made-as-there-will-be-too-many-interim-invoices-pending

Posting cannot be made as there will be too many interim invoices pending

Posting cannot be made as there will be too many interim invoices pending This means that there is a client…

error-when-e-mailing-from-communications-550-5-7-1-unable-to-relay

Error when e-mailing from communications - 550 5.7.1 Unable to relay

The message that appears is an error response from your SMTP, and not IRIS initiated. Unable to relay IRIS support…

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IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie

AE Config Tool - Step 9 - Configure your Postponement Period

There are two options for applying a postponement period, from staging/duty start date and from the point an employee becomes…

student-loan-repayment-showing-incorrect-on-the-computation

Personal tax- Student loan repayment incorrect on computation

A breakdown of the student loan repayment figure on the computation can be found in reports | student loan repayment…

employment-is-showing-as-a-duplication-on-the-student-loan-repayment-computation

Employment is showing as a duplication on the student loan repayment computation

This happens because the income from a previous employment is being pulled through. To correct this, the following must be…

how-to-select-the-student-loan-plan-type-in-personal-tax

Personal tax- Enter Student loan and edit the calculation

1.Load Personal tax and select the client and year. 2. Go to Employment, Expenses and New and Type 10 Student…

where-are-the-requently-asked-questions-for-iris-openspace

Where are the frequently Asked Questions for IRIS OpenSpace?

OpenSpace FAQ's can be fond on our help centre www.iris.co.uk/odlYou can click HERE for the specific page