Knowledge Base Articles

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Knowledge Base

2946 articles

12237

IRIS Payroll Business

IRIS Payroll Business - Installation Error 1311 - Source file not found

This error will occur when the install/uninstall information cannot be located on the system. Usually, this can be resolved by…

12241

IRIS Bureau Payroll

How do I add a new workstation on IRIS Bureau Payroll?

To add an additional workstation on to a networked setup of IRIS Bureau Payroll, first, find where payroll is run…

12240

IRIS Bureau Payroll

No entitlement to SSP when recording sick period in employee diary in IRIS Bureau Payroll

There are various reasons this might occur: Payroll needs 8 weeks' previous gross pay to average and check the employee…

11607

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

This submission cannot be accepted as it does not fall within the eligible filing period

Excluding errors with dates selected (i.e. end date on EPS selected is past the end of the tax year) this…

8333

IRIS Payroll Business

How do I add a new workstation on IRIS Payroll Business?

To add an additional workstation on to a networked setup of IRIS Payroll Business, first, find where payroll is run…

how-to-set-openspace-up-to-receive-notifications-from-all-specific-clients

How to set OpenSpace up to receive notifications from all/specific clients

There are settings for individual user’s in OpenSpace to receive notifications from ‘ALL’ or certain clients. To check to make…

how-can-i-access-give-access-to-others-intrays-in-docs

How can I access/give access to other's intray's in DOCS?

Only the owner of the intray can give others access to theirs specifically. To do this, the user needs to…

emails-not-filing-to-docs

Emails not automatically filing to DOCS

Restart the data hub service on the server; Sign onto the server where IRIS Docs is installedStart | Run |…

docs-1421-how-do-i-add-new-staff-to-iris-docs

DOCS-1421: How do I add new staff to IRIS Docs

In order for other users to gain access to the system the users account details must be created or imported…

when-searching-users-receive-0-results-other-users-carry-out-the-same-search-and-receive-results

When searching DOCS, users receive 0 results, other users carry out the same search and receive results

1 - When Opening IRIS Docs a user does not see search in the bottom left hand corner This will…