Knowledge Base Articles

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Knowledge Base

2970 articles

when-searching-in-docs-one-or-more-secure-stores-are-currently-unavailable

When searching in Docs: One or more secure stores are currently unavailable

The results may be incomplete because one or more secure stores are currently unavailable Users who receive this error will…

how-to-set-change-a-password-for-a-confidential-client

How to Set/Change a Password for a Confidential Client

Login to IRIS Open the Client Browser (this can be accessed from any module) Search for the client and load…

forgotten-password-for-a-confidential-client

IRIS Accountancy Suite, IRIS Personal Tax, IRIS Business Tax

IRIS Accountancy- How to reset a password for a confidential client

Here are the steps to reset a password for a confidential client: Open the client browser (this can be accessed…

staff-member-has-forgotten-their-password-for-iris

Staff Member has forgotten their password for IRIS

Login to IRIS as the MASTER User | or a user that has super user permissions | to check this…

what-are-the-account-codes-for-ifrs16-leases-statement-of-profit-or-loss

What are the account codes for IFRS16- Leases- Statement of Profit or Loss?

Regarding Operating lease, we have introduced new IFRS16 account codes. Below is a list of each new account code introduced to its respective group: Group…

how-do-i-adopt-ifrs-16-for-ias-and-frs-101-clients

How do I adopt IFRS 16 for IAS and FRS 101 clients?

The effective date for IFRS 16 is for periods starting on/after 01/01/2019 with early adoption only permitted if the entity…

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IRIS Payroll Professional, Earnie

Processing Redundancy pay

Redundancy payments under £30,000 are normally tax and NI free. From the 2020/21 tax year any amounts above this figure…

kba-03715

PTP TP - 1001 rejection

This message usually appears if there was some kind of system outage or glitch when collecting responses or, if it…

timesheets-starting-on-the-wrong-day

Timesheet's starting on the wrong day

To change this you will need to create a timesheet to cover the day you have and end it on…

customers-are-receiving-e-mails-as-winmail-dat-files

Customers are receiving E-Mails as 'Winmail.dat' files

The Reason for this is due to the nature of how IRIS sends emails as plain text, and recipients who…