Knowledge Base Articles

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Knowledge Base

2946 articles

docs-1541-when-attempting-to-open-iris-docs-users-receive-the-following-error-the-target-machine-actively-refused-the-request

DOCS-1541: When attempting to open IRIS Docs user(s) receive the following error: The target machine actively refused the request

Target actively refused it If all users are experiencing this error when attempting to access IRIS Docs, this will be…

documents-have-been-scanned-in-however-they-are-not-showing-in-iris-docs

Documents have been scanned in however they are not showing in IRIS Docs

If users use a network scanner/Local scanner which is outside of hosted environments, and they report scans are not going…

iris-docs-add-in-is-not-showing-in-word-excel-or-outlook

IRIS Docs add-in is not showing in Word, Excel or Outlook

If the add-in does not show in any office program the steps below commonly resolve this issue: Open the appropriate…

unable-to-initialize-iris-docs-email-assistant

Unable to Initialize IRIS Docs Email Assistant

If all users receive this message when opening Outlook please follow the steps below: Sign onto the server where IRIS…

practice-management-login-showing-twice-within-system-maintenance

Practice Management login showing twice within System Maintenance

Logins Although there is two showing, this only takes up one licence, as you will see from the above screenshot…

new-client-search-or-datamining-for-clients-that-have-started-on-from-a-certain-date

New client search or datamining for clients that have started on/from a certain date

You can search for new clients (or a client start date), but only if you use the client start date…

business-tax-is-not-displaying-the-correct-menu-options-for-certain-partnerships-sole-trades

Business Tax is not displaying the correct menu options for certain Partnerships/Sole Trades

Resolution: This is an issue on version 19.3.2, to access the partnership and sole trade follow the steps below:- Log…

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IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

National Living Wage

Earnie National and Minimum Living Wage Warnings A warning has been added to Pay Rates which will display when saving…

access-denied-in-openspace

IRIS OpenSpace

OS-117: Customer receives the message 'Access Denied' when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended…

cannot-use-openspace-account-disabled

Cannot use OpenSpace - Account Disabled

'Account Disabled - Your account has been disabled, you will not be able to upload or download documents until this…