Knowledge Base Articles

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Knowledge Base

2967 articles

business-tax-is-not-displaying-the-correct-menu-options-for-certain-partnerships-sole-trades

Business Tax is not displaying the correct menu options for certain Partnerships/Sole Trades

Resolution: This is an issue on version 19.3.2, to access the partnership and sole trade follow the steps below:- Log…

12015

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

National Living Wage

Earnie National and Minimum Living Wage Warnings A warning has been added to Pay Rates which will display when saving…

access-denied-in-openspace

IRIS OpenSpace

OS-117: Customer receives the message 'Access Denied' when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended…

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Cannot use OpenSpace - Account Disabled

'Account Disabled - Your account has been disabled, you will not be able to upload or download documents until this…

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IRIS Accountancy Suite

IAS-1969 IRIS Startup failure guide

When opening IRIS users may encounter IRIS Startup Failure with the following error message: "SQL Server does not exist or…

11647

IRIS Payroll Business, IRIS Bureau Payroll

I have received an underpayment notification from HMRC - Payroll Business / Bureau Payroll

HMRC haven't received RTI submissions for the PAYE scheme and have estimated an amount due If you have a period…

11227

IRIS Earnie IQ

How to process Statutory Sick Pay (SSP)

SSP can be paid manually to any employee, if you can calculate the value of the payment you would like…

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PTP TR - Why student loan payment is not showing in the tax calculation when there is an entry in box 2 of page 5 of the return

The HMRC calculation works out how much student loan ought to have been repaid based on the level of income. …

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PTP TR - Different types of dividend are appearing in the same data entry screen

This is by design.  Although all dividend entries will be listed in the backing schedule no matter which box the…

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PTP TR - An entry within page F6 of the Foreign pages for employment, self-employment and other income is not showing in the tax calculation

This section is used to claim Foreign Tax Credit Relief on income entered elsewhere on the return, as per the…