Knowledge Base Articles

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Knowledge Base

2971 articles

unable-to-initialize-iris-docs-email-assistant

Unable to Initialize IRIS Docs Email Assistant

If all users receive this message when opening Outlook please follow the steps below: Sign onto the server where IRIS…

practice-management-login-showing-twice-within-system-maintenance

Practice Management login showing twice within System Maintenance

Logins Although there is two showing, this only takes up one licence, as you will see from the above screenshot…

new-client-search-or-datamining-for-clients-that-have-started-on-from-a-certain-date

New client search or datamining for clients that have started on/from a certain date

You can search for new clients (or a client start date), but only if you use the client start date…

business-tax-is-not-displaying-the-correct-menu-options-for-certain-partnerships-sole-trades

Business Tax is not displaying the correct menu options for certain Partnerships/Sole Trades

Resolution: This is an issue on version 19.3.2, to access the partnership and sole trade follow the steps below:- Log…

12015

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

National Living Wage

Earnie National and Minimum Living Wage Warnings A warning has been added to Pay Rates which will display when saving…

access-denied-in-openspace

IRIS OpenSpace

OS-117: Customer receives the message 'Access Denied' when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended…

cannot-use-openspace-account-disabled

Cannot use OpenSpace - Account Disabled

'Account Disabled - Your account has been disabled, you will not be able to upload or download documents until this…

ias-1969-iris-startup-failure-guide

IRIS Accountancy Suite

IAS-1969 IRIS Startup failure guide

When opening IRIS users may encounter IRIS Startup Failure with the following error message: "SQL Server does not exist or…

11647

IRIS Payroll Business, IRIS Bureau Payroll

I have received an underpayment notification from HMRC - Payroll Business / Bureau Payroll

HMRC haven't received RTI submissions for the PAYE scheme and have estimated an amount due If you have a period…

11227

IRIS Earnie IQ

How to process Statutory Sick Pay (SSP)

SSP can be paid manually to any employee, if you can calculate the value of the payment you would like…