Knowledge Base Articles

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Knowledge Base

2946 articles

11797

IRIS GP Payroll

How to include narrative, note or messages on payslips

In GP Payroll you can either include a single employee message OR a whole payroll message. For a single employee…

11240

IRIS Payroll Professional, Earnie, IRIS Earnie IQ

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS…

os-109

IRIS OpenSpace

OS-109 : When adding a client in OpenSpace, a message appears about being in use by the practice or Email address not available

There was a problem creating the client. Please ensure email address is not already in use by the practice Email…

cannot-get-logical-lock-fail-code-5-on-isol0001-ttl

Cannot Get Logical Lock Fail Code 5 on ISOL0001.TTL

It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail…

11165

IRIS PAYE-Master

Unable to finalise - Negative net pay was encountered

Negative net pay is unacceptable in the system and needs to be corrected before you can proceed. In order to…

11233

IRIS GP Payroll

How to process Statutory Sick Pay (SSP)

Employees Normal Working Pattern First you may need to configure the employee normal working pattern. This may have already been…

11657

IRIS Payroll Business, IRIS Bureau Payroll

How do I configure the payroll calendar / Change the payroll date?

The payroll calendar is found in the "Company" tab: This is where you set the repeating pattern of your pay…

11878

IRIS Bureau Payroll, IRIS Payroll Business

Company Pension Dashboard

For a full AE Pension guide: IRIS Bureau Payroll users,  Click Here IRIS Payroll Business users, Click Here The Company Pension Dashboard We…

11593

IRIS Payroll Business, IRIS Bureau Payroll

Small Employer Relief

To switch on small employer relief go to: "Company" > "Company Details" > "HMRC" and tick the box to activate:…

11616

IRIS Payroll Business, IRIS Bureau Payroll

Undoing Payroll

There are two methods for undoing payroll, undoing the current (unfinalised period) or undoing previous periods (already finalised). Undoing the…