Knowledge Base Articles

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2967 articles

ias-86175

IRIS Accountancy Suite, IRIS Accounts Production

IAS-86175 - iwinaprd.exe has stopped working when replacing with extract .BUP files in 19.3.0

This crashing when replacing .BUP extract files of clients is a known issue in IRIS 19.3.0 which is scheduled to…

11816

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Shared Parental Leave and Pay

Information provided by Gov.uk. Overview Employees may be entitled to Shared Parental Leave (SPL) and Statutory Shared Parental Pay (ShPP)…

7434

Earnie

I am a bureau user. Can I globally change tax codes?

Yes, you can update tax codes across multiple companies in Earnie, but have to be logged in as the Admin…

12080

IRIS Payroll Business, IRIS Bureau Payroll

How to create a new company IRIS Payroll Business & Bureau Payroll

Creating a company when you first run IRIS Payroll If you have just installed the software and are running it…

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time…

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Creating a new user in OpenSpace and it says a user already exists

A user for that e-mail address already exists. Please enter a different e-mail address This means the user is already…

customers-not-appearing-in-client-search-through-the-main-iris-dashboard

Clients not appearing in client search through the main IRIS dashboard

If a client is new, then this is the main reason for a client not appearing in a client dashboard…

openspace-notifications-password-reset-not-reaching-the-intended-recipients

IRIS OpenSpace

OS-115: OpenSpace notifications/password reset not reaching the intended recipients

There are two factors that could cause this; The notification is in their junk box The message has not been…

11797

IRIS GP Payroll

How to include narrative, note or messages on payslips

In GP Payroll you can either include a single employee message OR a whole payroll message. For a single employee…

11794

IRIS Payroll Business, IRIS Bureau Payroll

How to advance payroll (paying for more than one payroll period)

Normally this would only apply to a weekly payroll but periods can be advanced on any pay frequency in the same way.…