Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2971 articles

the-tax-charge-on-an-annual-allowance-charge-is-incorrectly-calculated-for-a-scottish-taxpayer-in-2019

The tax charge on an Annual allowance charge is incorrectly calculated for a Scottish taxpayer in 2019

WorkaroundHMRC are informing users to manually add an amount for tax paid within AIL11 to reduce the pension charge to…

7-5-non-repayable-tax-credits-are-not-showing-on-the-computation-even-though-non-resident-is-ticked

7.5% non-repayable tax credits are not showing on the computation even though non-resident is ticked

Workaround from HMRC: send a paper return with the current liability showing in IRIS with a self-assessment reasonable excuse form not to file…

10988

IRIS Payroll Professional, Earnie

Error 94 - Invalid use of Null

You will need to run a utility from the Admin mode of the software. NOTE: Please ensure you have a…

ias-86175

IRIS Accountancy Suite, IRIS Accounts Production

IAS-86175 - iwinaprd.exe has stopped working when replacing with extract .BUP files in 19.3.0

This crashing when replacing .BUP extract files of clients is a known issue in IRIS 19.3.0 which is scheduled to…

11816

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Shared Parental Leave and Pay

Information provided by Gov.uk. Overview Employees may be entitled to Shared Parental Leave (SPL) and Statutory Shared Parental Pay (ShPP)…

12080

IRIS Payroll Business, IRIS Bureau Payroll

How to create a new company IRIS Payroll Business & Bureau Payroll

Creating a company when you first run IRIS Payroll If you have just installed the software and are running it…

7434

Earnie

I am a bureau user. Can I globally change tax codes?

Yes, you can update tax codes across multiple companies in Earnie, but have to be logged in as the Admin…

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time…

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Creating a new user in OpenSpace and it says a user already exists

A user for that e-mail address already exists. Please enter a different e-mail address This means the user is already…

customers-not-appearing-in-client-search-through-the-main-iris-dashboard

Clients not appearing in client search through the main IRIS dashboard

If a client is new, then this is the main reason for a client not appearing in a client dashboard…