Knowledge Base Articles

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2946 articles

iris-will-not-open-openspace-will-not-open-unable-to-access-iris

IAS and OpenSpace unavailable

IRIS is currently back up and running normally as well as OpenspaceOn the 7th of November Microsoft suffered a severe…

11959

IRIS Payroll Business, IRIS Bureau Payroll

Configuring the Accounts Link & Producing the Journal File

Configuring the Accounts Link To open the Configure Accounts Link screen, go to the Application menu, select Accounts Link then…

creating-a-new-client-from-iris-shows-a-message-about-linking-to-the-wrong-client

Creating a new client from IRIS shows a message about linking to the wrong client

Linking client is incorrect. The issue is currently under investigation by the product development team. Please find the workaround below…

7296

IRIS GP Payroll

How to reprint a P60

To reprint a P60 Go to Setup/Options 14 - Previous years' payrolls: Click on the year you wish to return…

what-does-the-invalid-merge-screen-mean-in-automail

What does the Invalid Merge Screen mean in Automail?

Invalid Merge Field Why does the Invalid Merge Field message appear?The Invalid Merge Field message occurs when an AutoMail tag…

running-total-on-posting-disbursements-expenses-on-time

Running total on posting disbursements/expenses on Time

This has been raised as an Idea on our "Ideas" page to be reinstated. Please vote for the idea here…

client-terminated-date-field-is-greyed-out

Client Terminated Date Field Is Greyed out

'Client Terminated Date To rectify this, you will need to assign this privilege to the user's you want to have…

unable-to-add-multiple-jobs-when-posting-an-invoice-through-ad-hoc-posting-screen

Unable to add multiple jobs when posting an invoice through Ad-hoc posting screen

Detailed Write Out Instructions This has been recognised as a defect and is currently being looked in to by Development.…

reset-password-in-aml

Reset Password in AML

If there is an Admin user/login, they can change a user’s password.To do this, they login and go to: ‘MRLO…

how-do-i-reverse-an-invoice-that-was-posted-incorrectly

How do I reverse an invoice that was posted incorrectly?

Once an invoice has been posted, it can not be changed. It is possible to reverse the invoice and repost…