Knowledge Base Articles

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Knowledge Base

2974 articles

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time…

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Creating a new user in OpenSpace and it says a user already exists

A user for that e-mail address already exists. Please enter a different e-mail address This means the user is already…

customers-not-appearing-in-client-search-through-the-main-iris-dashboard

Clients not appearing in client search through the main IRIS dashboard

If a client is new, then this is the main reason for a client not appearing in a client dashboard…

openspace-notifications-password-reset-not-reaching-the-intended-recipients

IRIS OpenSpace

OS-115: OpenSpace notifications/password reset not reaching the intended recipients

There are two factors that could cause this; The notification is in their junk box The message has not been…

11801

IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can I include a Net bonus with an employees normal pay?

In order to process on a net to gross basis you first need to set up a net to gross…

11797

IRIS GP Payroll

How to include narrative, note or messages on payslips

In GP Payroll you can either include a single employee message OR a whole payroll message. For a single employee…

11794

IRIS Payroll Business, IRIS Bureau Payroll

How to advance payroll (paying for more than one payroll period)

Normally this would only apply to a weekly payroll but periods can be advanced on any pay frequency in the same way.…

11240

IRIS Payroll Professional, Earnie, IRIS Earnie IQ

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS…

11796

IRIS GP Payroll

Can I include a NET bonus with an employees normal pay?

In the "Payroll Calculations" screen double click into "Extra Payments" On the "Extra Payments" window click the "NET bonus Wizard"…

11792

IRIS PAYE-Master

Can I include a NET bonus with an employees normal pay?

Step 1. In ‘Pay Variations’ configure all the GROSS pay elements correctly (Do not enter the bonus amount at this…