Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2970 articles

cannot-get-logical-lock-fail-code-5-on-isol0001-ttl

Cannot Get Logical Lock Fail Code 5 on ISOL0001.TTL

It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail…

11221

IRIS Payroll Business, IRIS Bureau Payroll

How do I process a salary sacrifice deduction?

Salary sacrifice deductions are gross pay deductions that give the employee relief on tax and NI contributions. Commonly these are…

10999

IRIS Payroll Business, IRIS Bureau Payroll

How do I process pay on a net to gross basis?

Set up a NET to GROSS payment type. Go to the Company tab | Payments & deductions | Configure Payments…

11165

IRIS PAYE-Master

Unable to finalise - Negative net pay was encountered

Negative net pay is unacceptable in the system and needs to be corrected before you can proceed. In order to…

11238

IRIS Bureau Payroll, IRIS Payroll Business

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS…

11657

IRIS Payroll Business, IRIS Bureau Payroll

How do I configure the payroll calendar / Change the payroll date?

The payroll calendar is found in the "Company" tab: This is where you set the repeating pattern of your pay…

11878

IRIS Bureau Payroll, IRIS Payroll Business

Company Pension Dashboard

For a full AE Pension guide: IRIS Bureau Payroll users,  Click Here IRIS Payroll Business users, Click Here The Company Pension Dashboard We…

11233

IRIS GP Payroll

How to process Statutory Sick Pay (SSP)

Employees Normal Working Pattern First you may need to configure the employee normal working pattern. This may have already been…

11616

IRIS Payroll Business, IRIS Bureau Payroll

Undoing Payroll

There are two methods for undoing payroll, undoing the current (unfinalised period) or undoing previous periods (already finalised). Undoing the…

11593

IRIS Payroll Business, IRIS Bureau Payroll

Small Employer Relief

To switch on small employer relief go to: "Company" > "Company Details" > "HMRC" and tick the box to activate:…