Knowledge Base Articles

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2946 articles

new-posting-expenses-screen-shows-an-error-job-does-not-exist

New posting expenses screen shows an error 'Job does not exist'

Job Does Not Exist This is now fixed in 19.3.2. If you have ran through the steps below to revert…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance-2

IRIS OpenSpace

OS-108: Client Status: Unable to connect to IRIS OpenSpace

This message means that there are no credentials set for the current logged in user (check this at the bottom…

12210

Earnie

Error 3075 - Syntax error printing AE Summary after payroll run

This error has been reported and will be corrected in a future relase To workaround the error in the meantime:…

how-to-do-an-aml-import-from-iris-accountancy-suite

How to do an AML import from IRIS accountancy suite

First of all, please download all the files from HERE. An AML training guide is also available in that link.Contained…

kba-03687

PTP TPO - is it possible to reinstate WIP written off

Unfortunately there is no way to reinstate time written off.

108257

How to enter a negligible value claim?

This topic explains the process for entering a negligible value claim. Log on to IRIS Personal Tax and select the client.From the Edit menu select Capital…

a-time-ledger-account-is-currently-in-the-process-of-being-changed-by-another-part-of-the-system

A time ledger account is currently in the process of being changed by another part of the system

A time ledger account is currently in the process of being changed by another part of the system To Rectify…

the-charge-reference-bundle-number-payment-indicator-is-not-showing-on-the-hmrc-response

The charge reference/bundle number/payment indicator is not showing on the HMRC response?

As the HMRC response comes from the HMRC this cannot be changed in the software, you will need to contact…

when-clicking-print-now-documents-appear-spaced-out-incorrectly

When clicking 'Print Now', documents appear spaced out incorrectly

Spacing issue on printing *PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM* In Word select File | Options…

staff-member-cannot-be-deleted-as-time-is-logged-on-the-time-ledger

Staff member cannot be deleted as time is logged on the time ledger

Delete Staff Member You cannot delete any staff members once they have had time logged against them in anyway. The…