Knowledge Base Articles

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Knowledge Base

2946 articles

time-error-time-ledger-pending-queue-was-recently-updated

Time Error - Time ledger pending queue was recently updated

To Rectify this issue, click OK on the box and choose the latest current period, and click OK (And yes…

document-separators-are-no-longer-being-picked-up-when-scanned-into-iris-docs

Document Separators are no longer being picked up when scanned into IRIS Docs

The barcode separators have become 'dirty' and hard for the scanner to read. or The scanner lenses have become dirty…

iris-accountancy-suite-migration-guide-ias-71022

IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats

IAS-71022 : IRIS Accountancy Suite Migration Guide

This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and…

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PTP VF - CSV Import Error The Microsoft Jet database engine could not find the object

This message most likely indicates a problem with the name of the csv file.  The most common trigger for this…

how-can-i-access-live-chat

How can I access Live Chat?

Click here to access Live Chat support. On this page click Ask IRIS Support to initiate a chat (on right…

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PTP CT - pre filing validation - the MinInclusive constraint failed, Tag is 'CapitalAllowances'

Validation of the XML has failed for the following reason(s): Error in XML: The MinInclusive constraint failed. Tag is 'CapitalAllowances'…

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PTP TR - Welsh rates of income tax

There is a new tick box in the Calculation screen to indicate if a client resides in Wales, from the 2019/2020…

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Unhandled Exception when opening IRIS Main Menu or Submitting Accounts

The IRIS Accountancy Suite and IRIS Docs development teams have been made aware of this issue, they are looking into…

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Archive Document Failure error when reports are being saved from IRIS Accountancy Suite to IRIS Docs

We have had reports of users getting archive document failure errors when reports and documents are being saved to IRIS…

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IRIS Accountancy Suite running slowly for users who do not have an IRIS Docs license assigned to them

If a practice has both IRIS Accountancy Sutie products and IRIS Docs installed, we have identified an issue where IRIS…