Knowledge Base Articles

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2967 articles

client-terminated-date-field-is-greyed-out

Client Terminated Date Field Is Greyed out

'Client Terminated Date To rectify this, you will need to assign this privilege to the user's you want to have…

unable-to-add-multiple-jobs-when-posting-an-invoice-through-ad-hoc-posting-screen

Unable to add multiple jobs when posting an invoice through Ad-hoc posting screen

Detailed Write Out Instructions This has been recognised as a defect and is currently being looked in to by Development.…

reset-password-in-aml

Reset Password in AML

If there is an Admin user/login, they can change a user’s password.To do this, they login and go to: ‘MRLO…

how-do-i-reverse-an-invoice-that-was-posted-incorrectly

How do I reverse an invoice that was posted incorrectly?

Once an invoice has been posted, it can not be changed. It is possible to reverse the invoice and repost…

new-posting-expenses-screen-shows-an-error-job-does-not-exist

New posting expenses screen shows an error 'Job does not exist'

Job Does Not Exist This is now fixed in 19.3.2. If you have ran through the steps below to revert…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance-2

IRIS OpenSpace

OS-108: Client Status: Unable to connect to IRIS OpenSpace

This message means that there are no credentials set for the current logged in user (check this at the bottom…

12210

Earnie

Error 3075 - Syntax error printing AE Summary after payroll run

This error has been reported and will be corrected in a future relase To workaround the error in the meantime:…

how-to-do-an-aml-import-from-iris-accountancy-suite

How to do an AML import from IRIS accountancy suite

First of all, please download all the files from HERE. An AML training guide is also available in that link.Contained…

kba-03687

PTP TPO - is it possible to reinstate WIP written off

Unfortunately there is no way to reinstate time written off.

108257

How to enter a negligible value claim?

This topic explains the process for entering a negligible value claim. Log on to IRIS Personal Tax and select the client.From the Edit menu select Capital…