Knowledge Base
iris-will-not-open-openspace-will-not-open-unable-to-access-iris-2
PTP Accounts production and OpenSpace unavailable
IRIS is currently back up and running normally as well as Openspace. you can now re-add the Openspace credentials back.…
iris-will-not-open-openspace-will-not-open-unable-to-access-iris
IAS and OpenSpace unavailable
IRIS is currently back up and running normally as well as OpenspaceOn the 7th of November Microsoft suffered a severe…
11959
IRIS Payroll Business, IRIS Bureau Payroll
Configuring the Accounts Link & Producing the Journal File
Configuring the Accounts Link To open the Configure Accounts Link screen, go to the Application menu, select Accounts Link then…
creating-a-new-client-from-iris-shows-a-message-about-linking-to-the-wrong-client
Creating a new client from IRIS shows a message about linking to the wrong client
Linking client is incorrect. The issue is currently under investigation by the product development team. Please find the workaround below…
7296
IRIS GP Payroll
How to reprint a P60
To reprint a P60 Go to Setup/Options 14 - Previous years' payrolls: Click on the year you wish to return…
what-does-the-invalid-merge-screen-mean-in-automail
What does the Invalid Merge Screen mean in Automail?
Invalid Merge Field Why does the Invalid Merge Field message appear?The Invalid Merge Field message occurs when an AutoMail tag…
running-total-on-posting-disbursements-expenses-on-time
Running total on posting disbursements/expenses on Time
This has been raised as an Idea on our "Ideas" page to be reinstated. Please vote for the idea here…
client-terminated-date-field-is-greyed-out
Client Terminated Date Field Is Greyed out
'Client Terminated Date To rectify this, you will need to assign this privilege to the user's you want to have…
unable-to-add-multiple-jobs-when-posting-an-invoice-through-ad-hoc-posting-screen
Unable to add multiple jobs when posting an invoice through Ad-hoc posting screen
Detailed Write Out Instructions This has been recognised as a defect and is currently being looked in to by Development.…
reset-password-in-aml
Reset Password in AML
If there is an Admin user/login, they can change a user’s password.To do this, they login and go to: ‘MRLO…
