Knowledge Base Articles

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Knowledge Base

2969 articles

time-fees-staff-registration

Time & Fees Staff Registration

Allowing this staff member to have time logged against him/her would exceed your licences staff limit for time and fees…

cannot-add-a-timesheet

Cannot add a timesheet

A date that you have entered lies beyond your defined time periods. Do you want to set up more now?…

iris-time-we-have-detected-a-problem-on-the-time-ledger

IRIS Time- We have detected a problem on the Time Ledger

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in…

time-ledger-update-function

Time Ledger update function

A time ledger account is currently in the process of being changed by another part of the system Please make…

time-account-specified-is-currently-marked-as-being-changed

Time Account Specified is currently marked as being changed

Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support Please make sure…

time-error-time-ledger-pending-queue-was-recently-updated

Time Error - Time ledger pending queue was recently updated

To Rectify this issue, click OK on the box and choose the latest current period, and click OK (And yes…

document-separators-are-no-longer-being-picked-up-when-scanned-into-iris-docs

Document Separators are no longer being picked up when scanned into IRIS Docs

The barcode separators have become 'dirty' and hard for the scanner to read. or The scanner lenses have become dirty…

iris-accountancy-suite-migration-guide-ias-71022

IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats

IAS-71022 : IRIS Accountancy Suite Migration Guide

This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and…

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PTP VF - CSV Import Error The Microsoft Jet database engine could not find the object

This message most likely indicates a problem with the name of the csv file.  The most common trigger for this…

how-can-i-access-live-chat

How can I access Live Chat?

Click here to access Live Chat support. On this page click Ask IRIS Support to initiate a chat (on right…