Knowledge Base
how-do-i-reverse-an-invoice-that-was-posted-incorrectly
How do I reverse an invoice that was posted incorrectly?
Once an invoice has been posted, it can not be changed. It is possible to reverse the invoice and repost…
new-posting-expenses-screen-shows-an-error-job-does-not-exist
New posting expenses screen shows an error 'Job does not exist'
Job Does Not Exist This is now fixed in 19.3.2. If you have ran through the steps below to revert…
staff-member-has-no-openspace-credentials-specified-in-system-maintenance-2
IRIS OpenSpace
OS-108: Client Status: Unable to connect to IRIS OpenSpace
This message means that there are no credentials set for the current logged in user (check this at the bottom…
12210
Earnie
Error 3075 - Syntax error printing AE Summary after payroll run
This error has been reported and will be corrected in a future relase To workaround the error in the meantime:…
how-to-do-an-aml-import-from-iris-accountancy-suite
How to do an AML import from IRIS accountancy suite
First of all, please download all the files from HERE. An AML training guide is also available in that link.Contained…
kba-03687
PTP TPO - is it possible to reinstate WIP written off
Unfortunately there is no way to reinstate time written off.
108257
How to enter a negligible value claim?
This topic explains the process for entering a negligible value claim. Log on to IRIS Personal Tax and select the client.From the Edit menu select Capital…
a-time-ledger-account-is-currently-in-the-process-of-being-changed-by-another-part-of-the-system
A time ledger account is currently in the process of being changed by another part of the system
A time ledger account is currently in the process of being changed by another part of the system To Rectify…
the-charge-reference-bundle-number-payment-indicator-is-not-showing-on-the-hmrc-response
The charge reference/bundle number/payment indicator is not showing on the HMRC response?
As the HMRC response comes from the HMRC this cannot be changed in the software, you will need to contact…
when-clicking-print-now-documents-appear-spaced-out-incorrectly
When clicking 'Print Now', documents appear spaced out incorrectly
Spacing issue on printing *PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM* In Word select File | Options…
