Knowledge Base Articles

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Knowledge Base

2978 articles

kba-03672

PTP VF - CSV Import Error The Microsoft Jet database engine could not find the object

This message most likely indicates a problem with the name of the csv file.  The most common trigger for this…

how-can-i-access-live-chat

How can I access Live Chat?

Click here to access Live Chat support. On this page click Ask IRIS Support to initiate a chat (on right…

kba-03660

PTP CT - pre filing validation - the MinInclusive constraint failed, Tag is 'CapitalAllowances'

Validation of the XML has failed for the following reason(s): Error in XML: The MinInclusive constraint failed. Tag is 'CapitalAllowances'…

kba-03655

PTP TR - Welsh rates of income tax

There is a new tick box in the Calculation screen to indicate if a client resides in Wales, from the 2019/2020…

ias-12973

Unhandled Exception when opening IRIS Main Menu or Submitting Accounts

The IRIS Accountancy Suite and IRIS Docs development teams have been made aware of this issue, they are looking into…

ias-12972

Archive Document Failure error when reports are being saved from IRIS Accountancy Suite to IRIS Docs

We have had reports of users getting archive document failure errors when reports and documents are being saved to IRIS…

ias-12971

IRIS Accountancy Suite running slowly for users who do not have an IRIS Docs license assigned to them

If a practice has both IRIS Accountancy Sutie products and IRIS Docs installed, we have identified an issue where IRIS…

12209

IRIS Payroll Professional

IRIS Payroll Professional Name Change

How does this affect me? We will start to send out updates to IRIS Payroll Professional as part of our…

ias-12965

IRIS Personal Tax

Residential finance cost, restriction not being calculated for 2019/20.

This is due to be fixed in version 19.2.0 of IRIS which is scheduled in July 2019. As a work…

ias-12962

IRIS Business Tax

In a long CTAP the losses brought forward into CTAP2 are showing as negative

In order to remove the negative value which is appearing in the losses screen, please do the following: - 1.…