Knowledge Base Articles

kba-03679

The workaround was to process one return at a time through FBI.

clients-not-appearing-in-a-datamine-search

Apart from the criteria not matching that of the client(s) you are expecting, there are three main reasons for this.…

end-of-life-for-sql-2008-and-2008r2

IRIS Business Tax, IRIS Accounts Production, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy…

how-to-setup-practice-reporting

The first step is to run through the following guide to set the security on the database- Click here Once…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance

IRIS Accountancy Suite

Staff member has no OpenSpace credentials specified in system maintenance This message means that there are no credentials set for…

time-fees-staff-registration

Allowing this staff member to have time logged against him/her would exceed your licences staff limit for time and fees…

cannot-add-a-timesheet

A date that you have entered lies beyond your defined time periods. Do you want to set up more now?…

iris-time-we-have-detected-a-problem-on-the-time-ledger

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in…

time-ledger-update-function

A time ledger account is currently in the process of being changed by another part of the system Please make…

time-account-specified-is-currently-marked-as-being-changed

Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support Please make sure…