Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2946 articles

12104

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Where can I download a NEST template to create a CSV file? AE FAQs

If you are using the IRIS AE Suite the necessary CSV format details are already in your payroll software. When you…

12176

IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Getting HMRC Messages delivered to your software

To activate online messages, first log onto your HMRC account. Under the Welcome banner on the right-hand side of the page…

11279

IRIS PAYE-Master

How do I report a company that has ceased trading under RTI?

If your company ceases trading, the Ceased Trading Date on the General Information tab of Company Details will be used…

11184

IRIS GP Payroll

When do I need to send an EPS?

The EPS is a report detailing payments by the employer to the HMRC. Specifically, this reports the values for a…

11189

IRIS Payroll Business, IRIS Bureau Payroll

Can I restore a leaver?

To restore a leaver, click once on their name in the list down the left-hand side. You may need to…

11232

IRIS PAYE-Master

How to process Statutory Sick Pay (SSP)

There are 3 methods you can use when paying SSP in PAYE-Master: • Manually based on a value• Manually based…

11142

IRIS Bureau Payroll, IRIS Payroll Business

Default Login Details

There are two modes for the software, payroll and admin. The default login details are as follows: Payroll Name: PAYROLL…

11891

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Was my Submission Successful?

All of our payroll products retain an audit record log of all attempted RTI filing submissions (FPS, EPS, EYU, Etc.).…

10972

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, IRIS GP Payroll

Error type: 2147xxxxxx

The majority of installation/update issues are resolved by running the installer while logged in as the PC’s local administrator account…

12048

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie

AE Config Tool - Step 4 - Pre-staging workforce assessment

To get an estimate of the effect of AE on your payroll, type in the employees and employers contributions you…