Knowledge Base
time-error-time-ledger-pending-queue-was-recently-updated
Time Error - Time ledger pending queue was recently updated
To Rectify this issue, click OK on the box and choose the latest current period, and click OK (And yes…
document-separators-are-no-longer-being-picked-up-when-scanned-into-iris-docs
Document Separators are no longer being picked up when scanned into IRIS Docs
The barcode separators have become 'dirty' and hard for the scanner to read. or The scanner lenses have become dirty…
iris-accountancy-suite-migration-guide-ias-71022
IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats
IAS-71022 : IRIS Accountancy Suite Migration Guide
This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and…
kba-03672
PTP VF - CSV Import Error The Microsoft Jet database engine could not find the object
This message most likely indicates a problem with the name of the csv file. The most common trigger for this…
how-can-i-access-live-chat
How can I access Live Chat?
Click here to access Live Chat support. On this page click Ask IRIS Support to initiate a chat (on right…
kba-03660
PTP CT - pre filing validation - the MinInclusive constraint failed, Tag is 'CapitalAllowances'
Validation of the XML has failed for the following reason(s): Error in XML: The MinInclusive constraint failed. Tag is 'CapitalAllowances'…
kba-03655
PTP TR - Welsh rates of income tax
There is a new tick box in the Calculation screen to indicate if a client resides in Wales, from the 2019/2020…
ias-12973
Unhandled Exception when opening IRIS Main Menu or Submitting Accounts
The IRIS Accountancy Suite and IRIS Docs development teams have been made aware of this issue, they are looking into…
ias-12972
Archive Document Failure error when reports are being saved from IRIS Accountancy Suite to IRIS Docs
We have had reports of users getting archive document failure errors when reports and documents are being saved to IRIS…
ias-12971
IRIS Accountancy Suite running slowly for users who do not have an IRIS Docs license assigned to them
If a practice has both IRIS Accountancy Sutie products and IRIS Docs installed, we have identified an issue where IRIS…
